Instinct’s published terms distinguish an answer from an action. They describe the service interacting with connected accounts, facilitating purchases and entering agreements on a user’s behalf. Purchases remain subject to the outside provider’s pricing, cancellation and refund rules. The same document warns that actions can contain errors and may not be reversible, and places responsibility for monitoring and evaluating them on the user.
The privacy policy adds that autonomous interactions can involve unintended payments or communications, including encounters with misleading instructions from third parties. These disclosures establish the company’s stated risk allocation; they do not demonstrate that a specific failure occurred. Nor do the terms promise that confirmation mechanisms will prevent every mistake. The documents reviewed were revised August 26, so this is a current reading of existing disclosures rather than a newly announced incident.
Editorial take: A useful task request should distinguish research from commitment. Set a total budget, identify which reservations or purchases may be finalized, and require a review when cancellation charges or contractual obligations are unclear. A completed-looking conversation is not a substitute for checking the merchant’s confirmation and actual terms.